CaptionMate has two different communication channels, Classic and Cloud. Depending on the strength of your WiFi or cellular connection, one channel might work better than the other. If you are experiencing connectivity issues, we recommend changing your channel to see if this improves the quality of your connection.
To change your communication channel in CaptionMate
Open the CaptionMate app
Tap Settings
Under Calls, tap Channel
Select the channel you would like to switch to
You will be prompted to reset your call forwarding to ensure that incoming calls are captioned. Tap Next
Select your phone carrier
Tap Activate
Follow the prompt to call the indicated number
Depending on your carrier, you may see a confirmation page
Tap Close