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Use automatic call forwarding to have all inbound calls captioned

Enable automatic call forwarding to have all inbound calls captioned

Set up automatic call forwarding from your cell phone number to CaptionMate to get all inbound calls captioned by our service. If you do not turn on call forwarding, you will not receive captions on incoming calls unless someone calls your unique CaptionMate phone number.

NOTE: if you have an iPhone on iOS 27, scroll to the bottom of the page for alternate instructions.

Instructions for Android phones and iPhones on iOS 26 or earlier:

To set up call forwarding through CaptionMate Settings:

  1. Open the CaptionMate app

  2. Tap Settings

  3. Under Calls, turn the Call Forwarding toggle on

  4. Select your phone carrier

  5. Tap Activate

  6. Follow the prompt to call the indicated number

  7. Depending on your carrier, you may see a confirmation page

  8. Tap Close or Dismiss

  9. Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the CaptionMate app. Captions should appear once you answer the call.

To cancel call forwarding through CaptionMate Settings:

  1. Open the CaptionMate app

  2. Tap Settings

  3. Under Calls, turn the Call Forwarding toggle off

  4. Select your phone carrier

  5. Tap Deactivate

  6. Follow the prompt to call the indicated number

  7. Depending on your carrier, you may see a confirmation page

  8. Tap Close
    ​

Instructions for iPhone on iOS 27 (only)


​To set up call forwarding through CaptionMate Settings

  1. Open the CaptionMate app

  2. Tap Settings

  3. Under Calls, turn the Call Forwarding toggle on

  4. Select your phone carrier

  5. Tap Activate

  6. Read the instructions on screen and tap Copy

  7. Open the regular Phone app

  8. Tap Keypad

  9. Tap the blank area above the numbers, then tap Paste

  10. Tap the green Call button

  11. Return to the InnoCaption app and tap Got it. The app will test if call forwarding was successfully set up

  12. Tap Done

To cancel call forwarding through CaptionMate Settings

  1. Open the CaptionMate app

  2. Tap Settings

  3. Under Calls, turn the Call Forwarding toggle off

  4. Select your phone carrier

  5. Tap Deactivate

  6. Read the instructions on screen and tap Copy

  7. Open the regular Phone app

  8. Tap Keypad

  9. Tap the blank area above the numbers, then tap Paste

  10. Tap the green Call button

  11. Return to the InnoCaption app and tap Got it. The app will test if call forwarding was successfully canceled

  12. Tap Done

If the above steps do not work for you, reach out to our team at [email protected]. When you do, please include who your phone carrier is.

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