Set up automatic call forwarding from your cell phone number to CaptionMate to get all inbound calls captioned by our service. If you do not turn on call forwarding, you will not receive captions on incoming calls unless someone calls your unique CaptionMate phone number.
To set up call forwarding through CaptionMate Settings
Open the CaptionMate app
Tap Settings
Under Calls, turn the Call Forwarding toggle on
Select your phone carrier
Tap Activate
Follow the prompt to call the indicated number
Depending on your carrier, you may see a confirmation page
Tap Close or Dismiss
Test if call forwarding was set up properly. Call your regular phone number from a different phone. You should see the incoming call come through the CaptionMate app. Captions should appear once you answer the call.
To cancel call forwarding through CaptionMate Settings
Open the CaptionMate app
Tap Settings
Under Calls, turn the Call Forwarding toggle off
Select your phone carrier
Tap Deactivate
Follow the prompt to call the indicated number
Depending on your carrier, you may see a confirmation page
Tap Close
If the above steps do not work for you, reach out to our team at [email protected]. When you do, please include who your phone carrier is.