We understand that CaptionMate is not a good fit for everyone's unique needs! If you are no longer interested in using the app, here are instructions for how to delete your CaptionMate account.
IMPORTANT NOTE: If you have call forwarding set up, you must disable call forwarding for calls to resume going to your regular phone app. Deleting the app will not cancel call forwarding. You will not resume getting phone calls to your regular phone app until you manually disable forwarding with your phone carrier. The instructions for doing that are below:
Open CaptionMate
Tap Settings
Scroll down, tap the button next to Call Forwarding to turn it off
Follow the prompts to turn it off
If you have any call transcripts you would like to keep for future reference, please email them to yourself before deleting the app. All call transcripts are permanently deleted when you delete the app. We recommend saving them elsewhere as needed for your records. For detailed instructions on how to save call transcripts, please visit: How to save CaptionMate transcripts
After call forwarding is off and any necessary transcripts have been saved, use the following steps to cancel your account:
Once call forwarding is confirmed off, reopen CaptionMate
Tap Profile
Scroll to the bottom, tap Cancel Subscription
Tap Yes to confirm
Once your account is deleted, you will be logged out and sent to the Login/register page. You can then delete the CaptionMate app if you like.